- We understand your industry and have designed coverages to address what matters to you
- Question? Talk to a REAL person when you call us
- Flexible e-payment options (credit card, ACH, Apple Pay, Google Pay)
- Get your policy in minutes, not days
- Online and simple claims reporting process with 24/7 live intake support
- Trained service specialists with a ‘no hand-off approach’ to your underwriting, billing, endorsement, and customer service needs
We think about simplicity through the eyes of our customers and provide the information and access without company jargon and complex processes.
For example, "What happens when..."
You need to make a payment?
With LIO you have choices. You can send a check to our lockbox and we’ll make sure it gets applied quickly and accurately. You also have the option of using our payment portal where you can choose from credit cards, ACH or even Apple Pay. We understand every customer is different and thus we want to make sure we have the solution that works best for you and your business.
You need to submit a claim?
We recognize that our job is to be there for you when a claim does arise. To that end, we will have several different options available for your convenience. You can call us on our toll-free customer service number at 1-877-546-7155 and we’ll walk you through the claim process. We’ll have someone available 24 hours a day to ensure we are there for you – whenever you may need us. We’ll also have an easy-to-use online claims submission process that will also be available to you 24 hours a day, 7 days a week. Once you submit the claim, LIO will respond to you in 24 hours.
You have a question about your policy?
While we have tried to make the buying process and the policy itself simple, we understand questions and concerns are inevitable. We welcome the opportunity to answer any questions you may have. We have built a very simple service center with a simple premise – make it easy for you, the customer. Therefore you’ll experience a real person, without the headache of pushing multiple buttons to find someone that can help….when you call, we’ll have someone live that will quickly, and effectively, handle your inquiry.
When you have a claim, we’ll provide the expertise, guidance and tools to make things as easy as possible for you and your family or business.
Our team is experienced and proven.
The LIO Insurance team is built around the conviction that an insurance company should be both an underwriter and a technologist, not an underwriter or a technologist. Using this guiding principle, we have assembled a team that is diverse in experience and knowledge, yet not content to rest on past successes. Our proven senior team is comprised of experts skilled in multiple dimensions, including: underwriting, portfolio management, sales and marketing, technology, claims, reinsurance, and carrier operations.
